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Category | Sales | Position Type | Regular Full-Time |
KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It's work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business:
* The Customer is Everything.
* Relationships Matter. All of Them.
* Question Things. Take Action.
* Work Hard. Work Smart. Enjoy the Experience.
* Growth Mindset.
It's not just a job - it's a step in your career!
SUMMARY:
The Customer Care Manager provides the management, motivation, and development of the Inside Sales & Customer Care department to achieve all company financial objectives. Manages and directs all daily activities of the Broadband Networks Inside Sales and Customer Care team. Responsible for promoting account development and increasing sales within assigned accounts. Monitors performances and takes appropriate actions in building a winning team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Safety Duties & Responsibilities:
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE:
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
REASONING ABILITY:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to finger, handle or feel objects, tools or controls and reach with hands and arms.
Specific vision abilities required by this position include close vision, color vision, peripheral vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
BENEFITS:
KGPCo is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Full Time
$86k-111k (estimate)
03/01/2024
07/06/2024
The job skills required for Manager, Customer Care include Leadership, Customer Satisfaction, Problem Solving, Insight, Customer Support, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Customer Care. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Customer Care. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Customer Care positions, which can be used as a reference in future career path planning. As a Manager, Customer Care, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Care. You can explore the career advancement for a Manager, Customer Care below and select your interested title to get hiring information.